Service center


In order to truly realize the purpose of "serving users, responsible for users and satisfying users", okai has made the following commitments to users for product quality and service:

A, I companies to ensure that all the links of the production will be implemented strictly in accordance with the ISO9001 quality assurance system, no matter in product design, manufacturing, product inspection process will be closely linked with user, the owner, feedback information, and welcome users and owners come to me at any time to visit our company.

Second, as the key project of form a complete set of equipment and products, guarantee delivery in accordance with the contract requirements, technical service is needed, will send professional service staff to participate in unpacking acceptance and guide installation, commissioning, until the normal operation of equipment.

3. Guarantee to provide users with excellent pre-sales, sales and after-sales service, before sale to the user to fully introduce the product's performance and usage methods, etc., and provide relevant information.

It is an obligation to invite the buyer to participate in the technical design review of the supplier when necessary.

4. Conduct business training of equipment installation, debugging, use and maintenance technology according to user requirements.

Quality tracking and user access to key users, timely improving product performance and improving product quality according to user requirements.

5. The equipment (product) shall be operated for twelve months as the warranty period. The quality problems of the warranty period shall be the responsibility of credit suisse, and the products shall be carried out in three packages (including repair, replacement and refund).

6. Products exceeding the term of "three packs" guarantee to provide maintenance accessories and provide maintenance services according to user requirements.

For the accessories and vulnerable parts of the products are provided at the factory price.

7. After receiving the information of the quality problem reflected by the user, within 2 hours, we shall reply or send out the service personnel to arrive at the site as soon as possible, so that the user will not be satisfied and the service will not stop.